[ultimate_spacer height=”20″][bsf-info-box icon=”fas fa-exclamation” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#244597″ title=”Opening Times” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

During business hours (Mon-Fri, 9am-5pm) please direct all enquiries to info@nortelco.co.uk, or call 01969625035.

If you have a lost/stolen phone, please continue to use the support contact information below.

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[ultimate_spacer height=”20″][bsf-info-box icon=”icomoon-feather-24×24-mail” icon_size=”24″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#234497″ title=”info@nortelco.co.uk” read_more=”title” link=”url:mailto%3Ainfo%40nortelco.co.uk|title:info%40nortelco.co.uk” pos=”left” el_class=”contact-icons” title_font_size=”desktop:24px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_color=”#ffffff” desc_font_line_height=”desktop:24px;” css_info_box=”.vc_custom_1604915442031{margin-bottom: 20px !important;}” title_font_line_height=”desktop:30px;”][/bsf-info-box][bsf-info-box icon=”Defaults-phone” icon_size=”24″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#234497″ title=”01969625035″ pos=”left” el_class=”contact-icons” title_font_size=”desktop:24px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_color=”#ffffff” desc_font_line_height=”desktop:24px;” css_info_box=”.vc_custom_1689930586234{margin-bottom: 20px !important;}” title_font_line_height=”desktop:30px;”][/bsf-info-box][bsf-info-box icon=”Defaults-location-arrow” icon_size=”24″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#234497″ title=”Our Address” pos=”left” el_class=”contact-icons” title_font_size=”desktop:24px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” css_info_box=”.vc_custom_1643363507281{margin-bottom: 20px !important;}” title_font_line_height=”desktop:30px;”]Nortelco
Suite 9
Bedale Hall
Bedale
North Yorkshire
DL8 1AA[/bsf-info-box][bsf-info-box icon=”Defaults-question” icon_size=”24″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#234497″ title=”Need Help?” read_more=”box” link=”url:%23342342|||” pos=”left” el_class=”contact-icons” title_font_size=”desktop:24px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” css_info_box=”.vc_custom_1582036935199{margin-bottom: 20px !important;}” title_font_line_height=”desktop:30px;”]Click here to go to our Billing & Customer Support Section[/bsf-info-box]
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[ultimate_spacer height=”50″][ultimate_heading main_heading=”Billing & Customer Support” heading_tag=”h3″ main_heading_color=”#234497″ main_heading_font_size=”desktop:50px;tablet:50px;tablet_portrait:50px;mobile_landscape:45px;mobile:35px;” main_heading_line_height=”desktop:58px;tablet:58px;tablet_portrait:58px;mobile_landscape:53px;mobile:43px;”][/ultimate_heading][ultimate_spacer height=”50″]
[ult_tab_element tab_style=”Style_3″ tab_title_color=”#505050″ tab_background_color=”#ffffff” tab_hover_title_color=”#244597″ tab_hover_background_color=”#ffffff” acttab_title=”#244597″ acttab_background=”#ffffff” tabs_active_index=”” disp_icon=”Disables” resp_type=”Accordion” resp_width=”1200″ title_font_size=”desktop:18px;” title_line_ht=”desktop:24px;” title_font_style=”font-weight:bold;”][single_tab title=”Lost/Stolen Phones” tab_id=”1585343716765″]
[ultimate_spacer height=”25″][bsf-info-box icon=”fas fa-exclamation” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#244597″ title=”Lost/Stolen Phones” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]If you lose your phone, tablet, dongle or MiFi device you’ll need to contact us as soon as possible. We’ll need to bar your SIM card to stop any unauthorised usage charges racking up on your account. We may also need to block the device’s IMEI to stop anyone from using it with another SIM.[/bsf-info-box][ultimate_spacer height=”25″]
[bsf-info-box icon=”icomoon-the7-font-the7-clock-01″ icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#244597″ title=”During Business Hours” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

(Mon–Fri: 9.00am –5.00pm)

[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”All Networks” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

01969625035

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[bsf-info-box icon=”Defaults-moon-o” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#244597″ title=”Outside Business Hours” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

(Evenings, Weekends & Bank Holidays)

[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”O2″ heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

VIP: 0800 0901809
Consumer: 0344 8090202
Business: 0800 9777337
Plan.com: 03300881818

[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”Vodafone” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

03333040191

[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”Pro-net” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

01969625035

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[/single_tab][single_tab title=”Billing Queries” tab_id=”15884929423423″]
[ultimate_spacer height=”25″][bsf-info-box icon=”fas fa-file-invoice” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#244597″ title=”Billing Queries” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]If you have a query about your bill please refer to the contact numbers below. Please note billing queries can only be raised within normal business hours (Mon–Fri: 9.00am –5.00pm).[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”O2″ heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

VIP: 0800 0901809
Consumer: 0344 8090202
Business: 0800 9777337
Plan.com: 03301281236

[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”Vodafone” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

03301281236

(You can also pay your Vodafone bill via their automated payment system, which is available 24/7. To use this service please call 03333040082)

[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”Pro-net” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

01969625035

[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”Horizon, Broadband and all other services” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

01969625035

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[/single_tab][single_tab title=”Technical Support” tab_id=”15806453728471″]
[ultimate_spacer height=”25″][bsf-info-box icon=”fas fa-wrench” icon_size=”32″ icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#244597″ title=”Technical Support” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″][/bsf-info-box][ultimate_spacer height=”25″][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”All Mobile Networks” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

01969625035

[/bsf-info-box][bsf-info-box icon_type=”custom” img_width=”48″ icon_style=”circle” icon_color_bg=”#244597″ title=”Horizon, Broadband and all other services” heading_tag=”h5″ pos=”top” el_class=”thin-text-icons” title_font_size=”desktop:24px;” title_font_line_height=”desktop:26px;” title_font_color=”#234497″ desc_font_size=”desktop:18px;” desc_font_line_height=”desktop:24px;” desc_font_color=”#505050″]

01969625035

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