COVID-19 Service Update

Our teams are now fully working from home with our main office business hours remaining unaffected.
During business hours (Mon-Fri, 9am-5pm) please direct all enquiries to info@nortelco.co.uk, or call 03301281236.

Our O2 VIP customer support teams will however be operating on reduced hours until further notice (10am-4pm everyday).

If you have a lost/stolen phone, please continue to use the support contact information below.

Billing & Customer Support

Lost/Stolen Phones
If you lose your phone, tablet, dongle or MiFi device you’ll need to contact us as soon as possible. We’ll need to bar your SIM card to stop any unauthorised usage charges racking up on your account. We may also need to block the device’s IMEI to stop anyone from using it with another SIM.
During Business Hours

(Mon–Fri: 9.00am –5.00pm)

All Networks

03301281236

Outside Business Hours

(Evenings, Weekends & Bank Holidays)

O2

VIP: 0800 0901809
Consumer: 0344 8090202
Business: 0800 9777337
Plan.com: 03300881818

Vodafone

03333040191

Pro-net

03301281236

Billing Queries
If you have a query about your bill please refer to the contact numbers below. Please note billing queries can only be raised within normal business hours (Mon–Fri: 9.00am –5.00pm).
O2

VIP: 0800 0901809
Consumer: 0344 8090202
Business: 0800 9777337
Plan.com: 03301281236

Vodafone

03301281236

(You can also pay your Vodafone bill via their automated payment system, which is available 24/7. To use this service please call 03333040082)

Pro-net

03301281236

Horizon, Broadband and all other services

03301281236

Technical Support
All Mobile Networks

03301281236

Horizon, Broadband and all other services

03301281236

Lost/Stolen Phones
Lost/Stolen Phones
If you lose your phone, tablet, dongle or MiFi device you’ll need to contact us as soon as possible. We’ll need to bar your SIM card to stop any unauthorised usage charges racking up on your account. We may also need to block the device’s IMEI to stop anyone from using it with another SIM.
During Business Hours

(Mon–Fri: 9.00am –5.00pm)

All Networks

03301281236

Outside Business Hours

(Evenings, Weekends & Bank Holidays)

O2

VIP: 0800 0901809
Consumer: 0344 8090202
Business: 0800 9777337
Plan.com: 03300881818

Vodafone

03333040191

Pro-net

03301281236

Billing Queries
Billing Queries
If you have a query about your bill please refer to the contact numbers below. Please note billing queries can only be raised within normal business hours (Mon–Fri: 9.00am –5.00pm).
O2

VIP: 0800 0901809
Consumer: 0344 8090202
Business: 0800 9777337
Plan.com: 03301281236

Vodafone

03301281236

(You can also pay your Vodafone bill via their automated payment system, which is available 24/7. To use this service please call 03333040082)

Pro-net

03301281236

Horizon, Broadband and all other services

03301281236

Technical Support
Technical Support
All Mobile Networks

03301281236

Horizon, Broadband and all other services

03301281236