Cloud-Based Phone Systems

Reduce costs and increase productivity with Horizon - One of the UK's leading business phone systems

Horizon Collaborate Devices

What is a Cloud-Based Phone System?

A Cloud-Based Phone System is a great option for any business. Maybe you’re looking for a cost-effective phone system for a small office, or a method of managing your own business telecoms in-house without complicated management systems. A Cloud-Based Phone System is perfect for any business thanks to it’s array of features and scalability.

A Cloud-Based Phone System has all the features of a traditional system plus many more benefits, all for a reduced cost. Cloud-Based Phone Systems are housed on a network of remote servers which are maintained and updated by a service provider, eliminating the need for complicated on-site equipment that can incur huge maintenance costs. Our Cloud-Based Phone System, Horizon, has already helped lots of businesses reduce their business telecoms costs and improve their efficiency.

Cloud-Based or VoIP?

We are often asked what the difference is between a cloud-based phone system and hosted VoIP. Well, there isn’t one! With a Cloud-Based Phone System, the network is delivered across an internet connection using a single fibre or broadband line, rather than traditional phone lines. This is known as ‘Voice over Internet Protocol’ or VoIP for short. ‘VoIP’, ‘Hosted VoIP’ and ‘Cloud Calling’ are all terms that synonymously describe cloud-based telephony.

With so much jargon to understand it’s easy to think that there are countless more office phone systems out there that you should be considering. However, VOIP for business is just  the process behind a cloud-based phone system! Take a look here to find out more about VOIP and how it could benefit your business.

Features & Benefits

Our Cloud-Based Phone System, Horizon, is a complete cloud-based communications service that provides businesses with an extensive range of both fixed and mobile telephony capabilities. If you’re looking for a Cloud-based office phone system that offers real flexibility, is easy to manage and helps reduce costs, then look no further. No matter where you are across the UK, whether you’re in the remote areas of the Yorkshire Dales or in a large Leeds or York-based office space, we want to help!

With so many options for a small business office phone system on the market, it can be incredibly difficult to make the right decision. We want to help you create a phone system that works for your business and our expert business telecoms team are on hand to support you through the process.

Calls From Anywhere
Calls From Anywhere
Horizon is a truly mobile office phone system as you’re not confined to working from any one location. Maybe you need a small office phone system which allows you to work on the move or your company has several locations so you need a flexible telecoms option which allows you to transport your communications from place to place.

Horizon is the perfect office phone system for any size business, whether your team are in a fixed location or need the flexibility to work on the move and contact the office and clients on the go.  As well as a desk phone, Horizon also works on your smartphone, tablet, PC and Mac. All you need is the Horizon App and a reliable internet connection.

FREE Calls
FREE Calls
Business telecoms can account for a large proportion of your businesses monthly outgoings, but it doesn’t have to be that way. With our ‘Cloud for Business Unlimited Plans’ calls to UK Mobiles and Geographical Numbers starting with 01/02/03 are included free of charge, making it a great choice for a small business phone system to help you cut down on your outgoings. This is just one way a cloud-based phone system can help you reach the people you need to for a reduced cost.
No Maintenance Costs
No Maintenance Costs
Cloud-Based Phone Systems are great for reducing costs as there’s no need for expensive maintenance contracts which are sometimes required for traditional on-site systems. Horizon is a business VoIP phone system, meaning the phone system itself is hosted in the cloud so you won’t need a maintenance contract, and there’s low initial outlays as you don’t have to invest in complicated on-site equipment.
Any Number, Anywhere
Any Number, Anywhere
The location of your business shouldn’t limit the business you are attracting. By using a cloud-based office phone system you can utilise ‘Virtual Numbering’. Choose from Geographical numbers starting with 01, 02 and 03 to give your business a local presence in any UK town or city without the need to open a new office. Our cloud for business system, Horizon, also has an array of routing options so you can connect these numbers to different sites, departments, teams and individuals ensuring you never miss that important call.
Easy Management
Easy Management
With our cloud-based office phone system, Horizon, provides a broad range of features and capabilities, all of which can be configured in a matter of minutes via an easy to use web portal. The user dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

Horizon is also designed to be flexible and fully scalable so it can adapt with your business when you need it to. Whether you have one user on one site, or hundreds of users split across multiple sites, adding users and features is simple and straightforward. Horizon allows you to connect your employees working at different locations from their office desk in the centre of Darlington to their home office in Leyburn.

Desk Phone
Desk Phone
We offer a range of Premium IP Phones with features such as call transfer, call park and 3-way conferencing. All phones support HD voice for excellent sound quality.
Mobile App
Mobile App
The Horizon Android or iOS App transforms your mobile device into a fully functional desk phone. Perfect for home workers or people constantly on the move.
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Portable Phone
A favourite for warehouses or shared work stations. These DECT Phones offer a wireless range of up to 50m indoors or 300m outdoors with a battery life of up to 400hrs.
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PC/Mac Client
Just like our Mobile App, our PC client allows your computer to operate as a fully functional desk phone. We offer a range of wired and wireless headsets to compliment this solution.
Calls From Anywhere
Calls From Anywhere
Calls From Anywhere
Horizon is a truly mobile office phone system as you’re not confined to working from any one location. Maybe you need a small office phone system which allows you to work on the move or your company has several locations so you need a flexible telecoms option which allows you to transport your communications from place to place.

Horizon is the perfect office phone system for any size business, whether your team are in a fixed location or need the flexibility to work on the move and contact the office and clients on the go.  As well as a desk phone, Horizon also works on your smartphone, tablet, PC and Mac. All you need is the Horizon App and a reliable internet connection.

FREE Calls
FREE Calls
FREE Calls
Business telecoms can account for a large proportion of your businesses monthly outgoings, but it doesn’t have to be that way. With our ‘Cloud for Business Unlimited Plans’ calls to UK Mobiles and Geographical Numbers starting with 01/02/03 are included free of charge, making it a great choice for a small business phone system to help you cut down on your outgoings. This is just one way a cloud-based phone system can help you reach the people you need to for a reduced cost.
No Maintenance Costs
No Maintenance Costs
No Maintenance Costs
Cloud-Based Phone Systems are great for reducing costs as there’s no need for expensive maintenance contracts which are sometimes required for traditional on-site systems. Horizon is a business VoIP phone system, meaning the phone system itself is hosted in the cloud so you won’t need a maintenance contract, and there’s low initial outlays as you don’t have to invest in complicated on-site equipment.
Any Number, Anywhere
Any Number, Anywhere
Any Number, Anywhere
The location of your business shouldn’t limit the business you are attracting. By using a cloud-based office phone system you can utilise ‘Virtual Numbering’. Choose from Geographical numbers starting with 01, 02 and 03 to give your business a local presence in any UK town or city without the need to open a new office. Our cloud for business system, Horizon, also has an array of routing options so you can connect these numbers to different sites, departments, teams and individuals ensuring you never miss that important call.
Easy Management
Easy Management
Easy Management
With our cloud-based office phone system, Horizon, provides a broad range of features and capabilities, all of which can be configured in a matter of minutes via an easy to use web portal. The user dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

Horizon is also designed to be flexible and fully scalable so it can adapt with your business when you need it to. Whether you have one user on one site, or hundreds of users split across multiple sites, adding users and features is simple and straightforward. Horizon allows you to connect your employees working at different locations from their office desk in the centre of Darlington to their home office in Leyburn.

Flexible Device Options
Desk Phone
Desk Phone
We offer a range of Premium IP Phones with features such as call transfer, call park and 3-way conferencing. All phones support HD voice for excellent sound quality.
Mobile App
Mobile App
The Horizon Android or iOS App transforms your mobile device into a fully functional desk phone. Perfect for home workers or people constantly on the move.
null
Portable Phone
A favourite for warehouses or shared work stations. These DECT Phones offer a wireless range of up to 50m indoors or 300m outdoors with a battery life of up to 400hrs.
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PC/Mac Client
Just like our Mobile App, our PC client allows your computer to operate as a fully functional desk phone. We offer a range of wired and wireless headsets to compliment this solution.

Advanced Customisations

Call Centre
Call Centre
Horizon Call Centre is just one of many benefits of a cloud-based office phone system. This feature offers an extensive range of capabilities for inbound call centres, all of which are managed and configured through a user-friendly web portal.

The Call Centre add-on is perfect for any small office or business that receives inbound calls to specific departments (i.e. sales, customer services etc) regardless of the size or formality of the business, and is a great aid in increasing productivity of workers. This feature is highly sought after whether you are looking for a small business phone system or a solution which will utilise cloud for business across multiple sites. Flexible working, intelligent call distribution across departments, and scalability are a few of the features available. Real-time analytics are generated to help address training needs and gaps in resources.

Receptionist Console
Receptionist Console
Horizon Receptionist Console adds a low-cost way of managing your key call routing and monitoring of multiple contacts or sites. We work with a number of clients across Yorkshire, Country Durham and the whole of the UK where this is not achievable through a more traditional phone and sidecar solution. By implementing a cloud-based office phone system it ensures that every one of your calls is answered professionally and efficiently, improving customer service and increasing business efficiency.

You can manage incoming calls and call routing to single or multiple sites via a simple, easy-to-use interface that comes as standard with our cloud-based phone system, Horizon.

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Horizon Integrator
The Horizon Integrator enables you to make real-time changes to your Horizon service directly from your PC without needing to access the web portal.

This powerful piece of software includes features such as Click to Dial, the ability to make changes to calls (i.e. forwarding, hold, conferencing), and provides interaction across vital programs such as Microsoft Outlook and Skype for Business.

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Horizon Integrator CRM
Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.
  • Up to 100 speed dials for your favourite numbers.
  • Automatic Callback so that you can stay productive.
  • Presence or Pre-set Availability Profiles to manage incoming calls.
  • Click to Dial Easy calling through the user interface or client.
  • CLI Flexibility Present any number you have permission to call on behalf of.
  • Auto Attendant Provide callers with menu options for call routing.
  • Diversion Inhibitor Avoid your calls being passed on.
  • Music on Hold Get your messages heard.
  • Hot-Desking Use your number on any enabled phone in your company.
  • Instant Group Call enabling efficient collaboration.
  • Conference Call Convenient collaboration with colleagues.
  • Hunt Groups for distributing and allocating calls across teams.
  • Call Transfer to any internal or external number.
  • Sites, Groups and Departments Default or custom settings.
  • Call Park Hold a call and pick it up on another phone.
  • Call Pick Up Answer a group member’s phone.
  • Home Worker lets you take your profiles and settings to your home office.
  • Voicemail Listen from your desktop, save it or share it with your team
  • One Number Anywhere and Sequential Ringing Never miss a call
  • Call Notify by Email Keep track of important calls
  • Remote Office Use your number and profile on any phone, anywhere.
  • Call Waiting So you’re ready to take your next call.
  • Last Number Redial for convenient repeat dialling.
  • Account Codes Assign calls to cost centres.
  • Anonymous or Selective Call Rejection No more unwanted calls.
  • Busy Lamp Keys Call your colleagues when they are free
  • Do Not Disturb Show you are unavailable.
  • Company Directory available from the handset.
  • Call Recording for audit trails, compliance or training purposes.
Call Centre
Call Centre
Call Centre
Horizon Call Centre is just one of many benefits of a cloud-based office phone system. This feature offers an extensive range of capabilities for inbound call centres, all of which are managed and configured through a user-friendly web portal.

The Call Centre add-on is perfect for any small office or business that receives inbound calls to specific departments (i.e. sales, customer services etc) regardless of the size or formality of the business, and is a great aid in increasing productivity of workers. This feature is highly sought after whether you are looking for a small business phone system or a solution which will utilise cloud for business across multiple sites. Flexible working, intelligent call distribution across departments, and scalability are a few of the features available. Real-time analytics are generated to help address training needs and gaps in resources.

Receptionist Console
Receptionist Console
Receptionist Console
Horizon Receptionist Console adds a low-cost way of managing your key call routing and monitoring of multiple contacts or sites. We work with a number of clients across Yorkshire, Country Durham and the whole of the UK where this is not achievable through a more traditional phone and sidecar solution. By implementing a cloud-based office phone system it ensures that every one of your calls is answered professionally and efficiently, improving customer service and increasing business efficiency.

You can manage incoming calls and call routing to single or multiple sites via a simple, easy-to-use interface that comes as standard with our cloud-based phone system, Horizon.

Software Integration
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Horizon Integrator
The Horizon Integrator enables you to make real-time changes to your Horizon service directly from your PC without needing to access the web portal.

This powerful piece of software includes features such as Click to Dial, the ability to make changes to calls (i.e. forwarding, hold, conferencing), and provides interaction across vital programs such as Microsoft Outlook and Skype for Business.

null
Horizon Integrator CRM
Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.
Full Features List
  • Up to 100 speed dials for your favourite numbers.
  • Automatic Callback so that you can stay productive.
  • Presence or Pre-set Availability Profiles to manage incoming calls.
  • Click to Dial Easy calling through the user interface or client.
  • CLI Flexibility Present any number you have permission to call on behalf of.
  • Auto Attendant Provide callers with menu options for call routing.
  • Diversion Inhibitor Avoid your calls being passed on.
  • Music on Hold Get your messages heard.
  • Hot-Desking Use your number on any enabled phone in your company.
  • Instant Group Call enabling efficient collaboration.
  • Conference Call Convenient collaboration with colleagues.
  • Hunt Groups for distributing and allocating calls across teams.
  • Call Transfer to any internal or external number.
  • Sites, Groups and Departments Default or custom settings.
  • Call Park Hold a call and pick it up on another phone.
  • Call Pick Up Answer a group member’s phone.
  • Home Worker lets you take your profiles and settings to your home office.
  • Voicemail Listen from your desktop, save it or share it with your team
  • One Number Anywhere and Sequential Ringing Never miss a call
  • Call Notify by Email Keep track of important calls
  • Remote Office Use your number and profile on any phone, anywhere.
  • Call Waiting So you’re ready to take your next call.
  • Last Number Redial for convenient repeat dialling.
  • Account Codes Assign calls to cost centres.
  • Anonymous or Selective Call Rejection No more unwanted calls.
  • Busy Lamp Keys Call your colleagues when they are free
  • Do Not Disturb Show you are unavailable.
  • Company Directory available from the handset.
  • Call Recording for audit trails, compliance or training purposes.

Why Choose Nortelco for your Business Phone System?

If you would like to know more about Horizon and how we can help streamline your business communications, why not drop us a message!

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FAQs

Yes! We can port as many numbers from your previous provider across to your new cloud-based office phone system as you require. However, there are very rare situations where we would not be able to port specific numbers to our platform, but we will always ensure the necessary checks are completed before you commit to a new business phone system.

We want to create a business phone system option which works for any business. We offer solutions from as little as thirty-day recurring to five year contracts; the price will decrease depending on your level of commitment to us.

We work with lots of small business owners to host a cloud-based system which is able to change and grow with their businesses, and Horizon is a great fit not only for small offices but can be amended to suit your business needs across different locations.

Of course! We offer a range of different support packages to support your cloud for business system. These can be customised to suit your business requirements, and we offer a 30-day cooling period, so if you don’t need as much support as you thought you would, you can simply drop to a different support package.

There are a lot of variables to consider when building a cloud-based office phone system; depending on your business’ requirements, the cost could be more or less than you currently pay. However, our cloud-based system, Horizon, offers a lot of premium features and comprehensive disaster recovery options that basic solutions may not offer.

Cloud-based phone systems, also referred to as hosted telephone or VoIP, is a fully managed off-site solution which requires minimal on-site equipment and up-front costs. Cloud-based office phone systems offer features you’d expect in a traditional system – such as transferring calls, extension and speed dial dialling, auto attendants and hunt groups – whilst offer many more features, affordable disaster recovery and enhanced security.

Yes! We want our cloud-based phone systems to be efficient and accessible to all businesses, no matter their location and connection. With cloud for business, the quality of calls can be adjusted to require less bandwidth, meaning we should always have a solution for you. We also offer a range of business broadband products, and if you commit to a 36 month voice and data solution, we’ll throw in FREE handsets for all of your users!