What is Horizon?

Horizon is a complete cloud-based communications service that provides businesses with an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

Unlike traditional phone systems there's no complicated on-site equipment to set-up and maintain, all you need is an internet connection.

Horizon Logo

Why Choose Horizon?

Horizon has all the features you would expect from a modern telephone system and more...

Calls From Anywhere

Calls From Anywhere

As well as a traditional desk phone, Horizon works on your smartphone, tablet and PC making it ideal for home workers or people on the move.
No Maintenance Costs

No Maintenance Costs

No need for expensive onsite equipment or annual maintenance contracts, everything is hosted in the cloud.
Easy Management

Easy Management

Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.
Free Calls

FREE Calls

Our Unlimited plans offer Free Calls to UK Mobiles and Geographical Numbers starting with 01/02/03.
Any Number Anywhere

Any Number, Anywhere

Attract more business by advertising in different areas. Our geographic 01 and 02 virtual landline numbers give your business a local presence in any UK town or city without the need to open a new office.
Scaleable

100% Scaleable

Horizon can grow with your business. Add users and features in a matter of minutes.
Horizon Logo

Flexible Device Options

In the office, working from home, or on the move…. Horizon’s got you covered

Desk Phone

Desk Phone

We offer a range of Premium IP Phones with features such as call transfer, call park and 3-way conferencing. All phones support HD voice for excellent sound quality.
null

Portable Phone

A favourite for warehouses or shared work stations. These DECT Phones offer a wireless range of up to 50m indoors or 300m outdoors with a battery life of up to 400hrs.
Mobile App

Mobile App

The Horizon Android or iOS App transforms your mobile device into a fully functional desk phone. Perfect for home workers or people constantly on the move.
PC Headset

PC/Mac Client

Just like our Mobile App, our PC client allows your computer to operate as a fully functional desk phone. We offer a range of wired and wireless headsets to compliment this solution.
Horizon Logo

More Features

Horizon Call Centre

Call Centre

Horizon Call Centre is an additional cloud-based service that offers an extensive range of capabilities for inbound call centres, all of which are managed and configured through a user-friendly web portal.

The Call Centre add-on is perfect for any business that receives inbound calls to specific departments (i.e. sales, customer services etc) regardless of the size or formality of the business, and is a great aid in increasing productivity of workers. Flexible working, intelligent call distribution across departments, and scalability are a few of the features available. Real-time analytics are generated to help address training needs and gaps in resources.

Horizon Receptionist

Receptionist Console

Manage incoming calls and call routing to single or multiple sites via a simple, easy-to-use interface.

Horizon Receptionist Console adds a low-cost way of managing your key call routing and monitoring of multiple contacts or sites, where this is not achievable through a more traditional phone and sidecar solution. It ensures that every one of your calls is answered professionally and efficiently, improving customer service and increasing business efficiency.

Software Integration

Horizon Integrator

The Horizon Integrator enables you to make real-time changes to your Horizon service directly from your PC without needing to access the web portal.

This powerful piece of software includes features such as Click to Dial, the ability to make changes to calls (i.e. forwarding, hold, conferencing), and provides interaction across vital programs such as Microsoft Outlook and Skype for Business.

Horizon Integrator CRM

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.

Team Working

  • Conference Call Convenient collaboration with colleagues.
  • Hunt Groups for distributing and allocating calls across teams.
  • Call Transfer to any internal or external number.
  • Sites, Groups and Departments Default or custom settings.
  • Call Park Hold a call and pick it up on another phone.
  • Call Pick Up Answer a group member’s phone.
  • Instant Group Call enabling efficient collaboration.

Mobile and Flexible Working

  • Home Worker lets you take your profiles and settings to your home office.
  • Voicemail Listen from your desktop, save it or share it with your team
  • One Number Anywhere and Sequential Ringing Never miss a call
  • Call Notify by Email Keep track of important calls
  • Hot-Desking Use your number on any enabled phone in your company.
  • Remote Office Use your number and profile on any phone, anywhere.

Improved Company Image

  • Call Waiting So you’re ready to take your next call.
  • Music on Hold Get your messages heard.
  • Diversion Inhibitor Avoid your calls being passed on.
  • Auto Attendant Provide callers with menu options for call routing.
  • CLI Flexibility Present any number you have permission to call on behalf of.

Work Efficiently

  • Last Number Redial for convenient repeat dialling.
  • Click to Dial Easy calling through the user interface or client.
  • Account Codes Assign calls to cost centres.
  • Presence or Pre-set Availability Profiles to manage incoming calls.
  • Anonymous or Selective Call Rejection No more unwanted calls.
  • Automatic Callback so that you can stay productive.
  • Busy Lamp Keys Call your colleagues when they are free
  • Do Not Disturb Show you are unavailable.
  • Company Directory available from the handset.
  • Up to 100 speed dials for your favourite numbers.
  • Call Recording for audit trails, compliance or training purposes.
Call Centre
Horizon Call Centre

Call Centre

Horizon Call Centre is an additional cloud-based service that offers an extensive range of capabilities for inbound call centres, all of which are managed and configured through a user-friendly web portal.

The Call Centre add-on is perfect for any business that receives inbound calls to specific departments (i.e. sales, customer services etc) regardless of the size or formality of the business, and is a great aid in increasing productivity of workers. Flexible working, intelligent call distribution across departments, and scalability are a few of the features available. Real-time analytics are generated to help address training needs and gaps in resources.

Receptionist Console
Horizon Receptionist

Receptionist Console

Manage incoming calls and call routing to single or multiple sites via a simple, easy-to-use interface.

Horizon Receptionist Console adds a low-cost way of managing your key call routing and monitoring of multiple contacts or sites, where this is not achievable through a more traditional phone and sidecar solution. It ensures that every one of your calls is answered professionally and efficiently, improving customer service and increasing business efficiency.

Software Integration

Software Integration

Horizon Integrator

The Horizon Integrator enables you to make real-time changes to your Horizon service directly from your PC without needing to access the web portal.

This powerful piece of software includes features such as Click to Dial, the ability to make changes to calls (i.e. forwarding, hold, conferencing), and provides interaction across vital programs such as Microsoft Outlook and Skype for Business.

Horizon Integrator CRM

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.

Full Features List

Team Working

  • Conference Call Convenient collaboration with colleagues.
  • Hunt Groups for distributing and allocating calls across teams.
  • Call Transfer to any internal or external number.
  • Sites, Groups and Departments Default or custom settings.
  • Call Park Hold a call and pick it up on another phone.
  • Call Pick Up Answer a group member’s phone.
  • Instant Group Call enabling efficient collaboration.

Mobile and Flexible Working

  • Home Worker lets you take your profiles and settings to your home office.
  • Voicemail Listen from your desktop, save it or share it with your team
  • One Number Anywhere and Sequential Ringing Never miss a call
  • Call Notify by Email Keep track of important calls
  • Hot-Desking Use your number on any enabled phone in your company.
  • Remote Office Use your number and profile on any phone, anywhere.

Improved Company Image

  • Call Waiting So you’re ready to take your next call.
  • Music on Hold Get your messages heard.
  • Diversion Inhibitor Avoid your calls being passed on.
  • Auto Attendant Provide callers with menu options for call routing.
  • CLI Flexibility Present any number you have permission to call on behalf of.

Work Efficiently

  • Last Number Redial for convenient repeat dialling.
  • Click to Dial Easy calling through the user interface or client.
  • Account Codes Assign calls to cost centres.
  • Presence or Pre-set Availability Profiles to manage incoming calls.
  • Anonymous or Selective Call Rejection No more unwanted calls.
  • Automatic Callback so that you can stay productive.
  • Busy Lamp Keys Call your colleagues when they are free
  • Do Not Disturb Show you are unavailable.
  • Company Directory available from the handset.
  • Up to 100 speed dials for your favourite numbers.
  • Call Recording for audit trails, compliance or training purposes.
See how Horizon can work for your business

If you’re interested in a personalised demo on the key features and benefits of Horizon, please complete the form below to request a call back or email.