Northern Telecom Consultants Limited, trading as Nortelco (“Nortelco”, “we”, “us” or “our”), is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, use our services or purchase products through our online shop. It also explains your rights under UK data protection law and how you can contact us about your personal information.

Northern Telecom Consultants Limited is the data controller responsible for the personal information described in this Privacy Policy. Our registered office is Suite 9, Bedale Hall, North End, Bedale, North Yorkshire, DL8 1AA.

Types of information we may collect from you

We may collect and use different types of personal information depending on how you interact with us, including when you browse our website, contact us, use our services or purchase products from our online shop.

Information you supply to us. This may include your name, billing and delivery address, email address, telephone number, company name and other information you provide when you contact us, create an account, place an order or otherwise communicate with us. We may also collect information relating to your enquiries, orders, purchases, returns and communications with Nortelco.

Payment information. When you make a payment, your payment details are processed securely by the relevant payment provider. Nortelco does not store your full payment card details.

Information collected automatically. When you visit our website, we may automatically collect certain technical information about your device and how you use our website. This may include your IP address, browser type and version, device and operating system information, pages visited, how you arrived at our website and information about your interaction with the site.

We may collect this information using cookies and similar technologies. Further information about the cookies and analytics technologies used on our website can be found in our Cookie Policy.

Cookies

Our website uses cookies and similar technologies for purposes including operating the website, remembering preferences, understanding how the website is used and, where applicable, providing relevant functionality. For more information about the cookies we use, their purposes and your choices, please see our Cookie Policy.

How we use your personal information

We use your personal information only where we have a lawful basis to do so. Depending on how you interact with Nortelco, we may use your information:

  • to respond to enquiries and provide information, products or services you request;
  • to process and fulfil orders placed through our online shop, including taking payment, arranging delivery, dealing with returns and providing customer service;
  • to manage our relationship with you and communicate with you about your orders, account or services;
  • to operate, maintain, secure and improve our website and online shop;
  • to prevent and detect fraud, misuse and security incidents;
  • to maintain appropriate business, financial and transaction records and comply with our legal and regulatory obligations; and
  • where permitted by law, to understand how our website is used and improve our products, services and customer experience.

Depending on the circumstances, we rely on one or more lawful bases under UK data protection law. These include processing that is necessary to perform a contract with you or take steps at your request before entering into a contract, processing necessary to comply with a legal obligation, processing necessary for our legitimate interests where those interests are not overridden by your rights, and consent where consent is required.

Disclosure of your information

We may share your personal information with trusted third parties where necessary to operate our business, provide our services and fulfil orders placed through our online shop. These may include payment providers, delivery and courier companies, technology and website service providers, professional advisers and other suppliers who provide services to us.

We only provide these third parties with the personal information they need to perform their services and expect them to handle your information securely and in accordance with applicable data protection law.

We may also disclose your personal information where required to do so by law, regulation, court order or other legal obligation, or where necessary to protect our rights, property, customers or others.

We do not sell your personal information.

Data Retention

We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil our contractual obligations and to meet any legal, accounting or regulatory requirements.

The length of time we retain information will depend on the nature of the information and the reason we hold it. When personal information is no longer required, we will securely delete or anonymise it where appropriate.

International data transfers

Some of the service providers we use may process or store personal information outside the United Kingdom. Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it is protected in accordance with UK data protection law. This may include relying on an adequacy regulation or using appropriate contractual safeguards approved under UK data protection law.

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

Under UK data protection law, you have a number of rights in relation to your personal information. Depending on the circumstances, these may include the right to request access to the personal information we hold about you, to ask us to correct inaccurate or incomplete information, to request deletion or restriction of your personal information, to object to certain processing and, where applicable, to request the transfer of your personal information.

Where we rely on your consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the details below. We may need to ask you for information to confirm your identity before responding to your request.

If you have concerns about how we use your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to our privacy policy

We may update this Privacy Policy from time to time to reflect changes to our business, our website, the services we provide or applicable law. Any changes will be published on this page and, where appropriate, we may notify you by email or other suitable means.

Contact

If you have any questions, comments or requests regarding this Privacy Policy or the way we handle your personal information, please contact:

Nortelco Data Controller
Suite 9, Bedale Hall
Bedale
North Yorkshire
DL8 1AA

Email: info@nortelco.co.uk
Telephone: 01969 625035