In a nutshell, Unified Communications integrates voice calls, instant messaging, audio and video conferencing all under one platform that’s accessible on multiple devices, anywhere in the world.
We often hear of teams spreading their communication channels across a number of platforms, each requiring their own login details which will undoubtedly be lost or confused at some point. A Unified Communications system allows all aspects of communication and team management to take place using just one platform, simplifying the process for the whole team and ensuring their productivity.
By centralising all of these functions in one platform, your employees will be equipped to handle customer and colleague requests efficiently and effectively.