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Case Study

Nortelco retains their twelve year contract with leading Event Crew supplier, Crewsaders


Northern Telecom Consultants offer a full portfolio of telecoms products including business mobile, business broadband and cloud-based phone systems, as well as accompanying products and gadgets such as tablets and mobile phone accessories. Since Nortelco began trading in 1998, they have grown their customer base to over 5,000 clients with longterm customer retention rates.

When Nortelco first took over the Crewsaders account in 2008/2009, there was the initial provision of four mobile handsets. As Crewsaders grew, Nortelco provided a wider range of handsets from Nokia devices to the Blackberry and every evolution of the iPhone since. To date, Nortelco currently manages the contracts, service and maintenance of 32 of Crewsaders’ handsets.

Crewsaders work to supply the live events industry across the UK and Europe with skilled event crew and labour. To this end, cross departmental telecommunications and connectivity across the breath of the UK, Europe and beyond is of paramount importance. At the start of this year Crewsaders had a team at the World Economic Forum in Davos and communication between HQ in the West Midlands and Switzerland was key. With the nature of the live events industry being synonomous with last minute amendments to schedules, mobile communication is often the quickest and most efficient means of working, so maintaining a premium service is crucial to business.

Crewsaders Story
Calum McConnachie on the left and Jeremy Berryman on the right.

Jeremy Berryman, Managing Director at Crewsaders states that…

For over a decade, Nortelco have managed Crewsaders’ mobile phone accounts, including a monthly account analysis which is broken down into a user-by-user usage report.

In addition to this Crewsaders are appointed a dedicated account handler who is available 7 days a week throughout the year.

Events never stop, 365 days (and nights) a year we are live on call, often internationally, so we need a reliable telecoms provider who can match our requirements. It is so important for us to have a real time dedicated account handler should we need assistance. Over the years Nortelco have consistently been able able to provide us with technical support around the clock, whenever it has been needed. The account management offered by Nortelco also includes spend-capping and text alerts at 80% and 100% of allocated data which is great for us to keep on track.

Northern Telecom Consultants’ ethos relies on enhanced customer service, confidentiality, and the reassurance that their customers can speak to an adviser without navigating complex switchboards.

Calum McConnachie, Operations Director at Crewsaders reinforces these values by asserting that…

In the 12 years we have worked alongside Nortelco, they have never not been on hand to immediately assist and resolve any problem that we have come up against. We found instantly that they were consultative in their approach to our specific business requirements and offered us a bespoke proposal to fit our needs. We couldn’t be happier with their service and we look forward to many more years working together.

Learn more about Crewsaders and the services they offer at

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