We wanted to let you know that on 1 April 2022 we’ll be increasing the charges for reoccurring connectivity rentals for customers.
The price rise is in accordance with the Retail Price Index (RPI) and Consumer Price Index (CPI) rates published by the Office for National Statistics. Annually from 1 April 2022 we will adjust the amount customers pay to reflect inflation, so we can continue to invest in our networks, products and services.
The CPI is a measure of whether the cost of goods and services is going up or down based on average price changes from across several industries. More information is available on the Office for National Statistics website – simply search
CPI Office for National Statics.
The CPI increase at this time is 5.4%.
*Monthly price shown plus all out of bundle charges will increase each April by the Consumer Price Index rate published in January of that year + an additional 3.9%.
If you have a Device Plan, this will not affect your monthly Device Plan.
The RPI is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much. More information is available on the Office for National Statistics website – simply search RPI Office for National Statics.
The RPI increase at this time is 7.5%.
If you have a Device Plan, this will not affect your monthly Device Plan.
We understand that price increases are never great news, but like many businesses, we are facing a significant rise in the cost of running our networks and providing our services.
Price rises are necessary to reflect these rising costs and the investment that we are making in upgrading our networks to keep customers connected.
Our price rise is effective from 1 April 2022, meaning any invoices that are produced on or after this date, and include reoccurring connectivity rental charges, will reflect the increase.
No, we are not making any changes to your terms and conditions.
You can find more information about the Retail and Consumer Price Indices on the Office for National Statistics website.
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