Joining and Leaving

When you’ve chosen your phone and plan, if you’re a new customer we’ll run a credit check to make sure it’s the right fit for you. We won’t need to do this if you’re an existing customer who’s upgrading. You’ll need to be over 18 years old to apply for a Pay monthly contract.

PAC – Porting Authorisation Code

A PAC is a code that lets you move from one mobile network to another – and keep your existing number. It should have three letters followed by 6 numbers, like this XYZ456789. You need a PAC to cancel your contract with your current provider, and bring your mobile number with you to your new one.

If you’re joining Nortelco: Your old provider will need to give you a PAC. We need this so that we can complete your switch.

If you’re leaving Nortelco: We’ll give you a PAC – give this to your new provider so they can complete your switch.

Once you’ve been given the PAC it’s valid for 30 days. If you run out of time you can request a new one.

 

STAC – Service Termination Authorisation Code

A STAC is a code that lets you move from one mobile network to another – and get a new number. It should have six numbers followed by three letters, like this 456789GHJ. You’ll need a STAC to cancel your contract with your current provider, and get a new number from your new one.

If you’re joining Nortelco: Your old provider will need to give you a STAC. We need this so that we can complete your switch.

If you’re leaving Nortelco: We’ll give you a STAC – give this to your new provider so they can complete your switch.

Once you’ve been given the STAC it’s valid for 30 days. If you run out of time you can request a new one.

 

INFO Code

An INFO code tells you if you need to pay anything to end your Pay Monthly Plan/Airtime Plan. For example, you might have to pay and Early Termination Fee (ETF) if you’re part way through your plan.

To get and INFO code from us, text INFO free to 85075 – if you have only one number on your account.

If you have more than one number on your account, you can check how much you’d need to pay by contacting us.